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Through deep customer research and hands-on experimentation, we help tech businesses build and market products that their customers actually need.
Our customer discovery research has led to products and features that generated millions for clients like Deliveroo and Condé Nast.
We’ve helped businesses of all sizes to prototype and evaluate ideas, so that they can move in a new direction with confidence.
Our buyer analysis enabled clients like Huggg and Tailfin to remove friction and massively increase site conversion.
Clients value our ability to rapidly immerse ourselves in a new topic, then blow their minds with fresh perspectives from customers.
We also regularly partner up with agencies to enhance their product research capacity with our brains and experience.
"Muir Wood & Co are the perfect partners for businesses doing research for the first time."
“This research gave us a more nuanced understanding of our reader needs and is already impacting our project roadmap and design strategy.”
"Not only did Andrew and Maia deliver valuable insights and product implications but they steered the team through the process, engaging them at every turn and ensuring even greater appetite for research going forward."
"Muir Wood & Co are the perfect partners for businesses doing research for the first time."
“This research gave us a more nuanced understanding of our reader needs and is already impacting our project roadmap and design strategy.”
"Not only did Andrew and Maia deliver valuable insights and product implications but they steered the team through the process, engaging them at every turn and ensuring even greater appetite for research going forward."
We're not just researchers, we are builders, designers, organisers and side-hustlers. Andrew has worked in multiple startup product teams, Sam's won awards for his design projects and Maia's been deep in the field for charities.
MEng, PhD, FRSA, CMRS
Andrew is a research craftsman, honing his approach for over 12 years. He started with a PhD on the evolution of consumer products, but then the alluring scent of post-it notes and sharpies lured him into the world of commercial product strategy. He believes that research can unlock innovation across teams and disciplines. And he thinks the best projects are fast, affordable, collaborative and fun.
He has a gift for quickly grasping new topics and sectors and seeing connections between them. His passion for making, and training in design allow him to translate research into action. As a 5-time best man and 2-time wedding celebrant, he loves a story, and searches for new immersive ways to explain customer needs and behaviours.
BA (Oxon), MSc
Maia is in her element in the field, whether she’s nosing in fridges in the name of ethnography, or putting people at ease to open up about their fears. Degrees in Human Sciences and International Development mean she is endlessly thoughtful about what makes people tick and how to design a world that works better for them.
When Maia isn’t exploring new topics for clients, she still looks for ways to expand her understanding of the world. She recently cycled from the UK to Turkey, with the greatest joy coming from meeting people in the most in-between places. That ability to plan out several months in the saddle comes in handy when she diligently ensures that our research operations run smoothly.
Sharing observations, processes and learnings from our projects. There's a lot of good stuff in the back catalogue!
Field research uncovers insights you can’t get remotely, like real-world behaviours and hidden constraints. This guide helps you decide when to invest in fieldwork and when to stick with remote or lab research, using practical examples to show the way.
Ditch the family tech support stress and transform those "help, my internet's broken!" calls into meaningful moments with these AI-powered strategies for teaching (and keeping your cool with) the less tech-savvy loved ones in your life.
Do you find your participants tend to waffle for too long? Here are some techniques for keeping user research interviews focused, including prevention strategies and methods for redirecting off-topic conversations.
