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We design bespoke research projects that translate into product decisions, innovations and revenue for our clients.
Whether you’re pre-launch or have a live, mature product, we can help uncover opportunities and map customer needs. Busy inhouse teams feel engaged with throughout the study, without a big time commitment.
“The payments team within Deliveroo had not benefited from having their own research team for a while, so many of the developers were unfamiliar with the process or what to expect from it. Not only did Andrew and Maia deliver valuable insights and product implications but they steered the team through the process, engaging them at every turn and ensuring even greater appetite for research going forward.“
Lydia Howland - Former Head of User Research at Deliveroo
A 13-week, multi-method investigation into how online magazine content fits into shopping journeys which immediately impacted their project roadmap and design strategy.
A 12-week, five country exploration into food delivery payment experiences that made a “significant impact” on Deliveroo's P&L.
An agency partnership which resulted in a new product being launched in 8 weeks which reduced student dropouts at the start of the pandemic
We've also run discovery research for:
Tesco | Delos | Yunus Social Business | Mozilla | The Office Group | Ford | Pathnostics
Off-the-shelf personas and experience maps rarely capture the unique dynamics of our clients’ audience.
We’ll build you frameworks that help explain our findings and provide a basis for future strategic thinking.
We love to bring our clients along for the ride, but appreciate that they’re often very busy juggling multiple projects.
We work with Slack summaries, highlight videos and other fun ways to bring the findings to life in manageable chunks.
We like to leave an insights resource behind that serves as a starting point for future questions.
We'll set you up with organised, anonymised and searchable data in whatever file system works best for you.